Welcome to Jengo AI.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.jengo.ai.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

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Introduction

This Privacy Policy explains how Jengo AI (“we,” “us,” “our”) collects, uses, discloses, and protects personal information when you use our Services. By using the Services, you consent to the collection and processing of your personal information as described in this policy.

Information We Collect

We may collect various types of information, including:

  1. Personal Information:
    1. Contact Details: Name, email address, phone number, and mailing address.
    2. Account Credentials: Username and password.
    3. Financial Information: Payment information for subscription or invoicing purposes.
    4. Background and Credit Check Information: If our Services facilitate such checks, we may receive information about your credit history or criminal background from third-party providers.
  2. Property Management Information:
    1. Property Details: Address, lease terms, rent amounts, and maintenance history.
    2. Tenant Information: Names, contact information, and relevant rental or payment history.
    3. Maintenance Requests: Data about issues reported by tenants, including any related photos, videos, or messages.
  3. Communications and Interactions:
    1. Messages and Calls: Content of SMS, voice, WhatsApp, or email interactions facilitated through the Platform.
    2. AI Interactions: Records of AI-driven conversations for troubleshooting or issue resolution.
  4. Usage Data and Technical Information:
    1. Device Information: IP address, browser type, operating system.
    2. Log Data: Dates, times, and duration of usage, page views, and other diagnostic data.
    3. Cookies and Similar Technologies: We may use cookies to personalize and enhance your experience.

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Data entered into our platform may be processed by AI models to provide services such as predictive maintenance and communication workflows.

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How We Use Your Information

We use your information for the following purposes:

  1. Service Delivery:
    1. To provide and maintain our property management tools, AI troubleshooting, and automation features.
    2. To facilitate communication between property managers, tenants, and contractors
  2. AI-Driven Interactions:
    1. To power our AI features that assist in initial troubleshooting and maintenance workflows.
    2. To improve AI accuracy and performance by analyzing interactions (e.g., training data).
  3. Notifications and Updates:
    1. To send you important updates or notifications related to property issues, maintenance scheduling, or account matters.
    2. To inform you of any changes to our Services, Policies, or Terms.
  4. Compliance and Legal Obligations:
    1. To comply with applicable laws, regulations, or legal processes.
    2. To respond to lawful requests from public authorities.
  5. Analytics and Improvement:
    1. To monitor and analyze usage patterns.
    2. To improve and optimize the performance and functionality of our Services.